How do I make a return?Updated 9 months ago

We design ORACLE LIGHTING products to bring quality and performance to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen. 

Merchandise can be returned for a refund or exchange for any reason within 30 days from the day you receive your item. All items must be unused, fully intact and in the original packaging to receive a refund or to qualify for an exchange. Returns and exchanges will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

***CUSTOM ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE***

Purchased online from our website at oraclelights.com :

Placed your order online in this website, please visit www.returns.oraclelights.com to begin your return or exchange in just a few quick steps!  

Purchased over the phone or in person at our warehouse:

Placed your order over the phone with one of our representatives? Please email us at [email protected] to request a Return 

Placed your order in person at our warehouse, feel free to stop by M-F 9a-5p CST.

Purchased through an ORACLE vendor/distributor: 

Placed your order through an ORACLE vendor/distributor please contact them directly for an RMA#. 

Refund process

Returns and exchanges will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement. 

Non-Returnable items

Custom built or pre-assembled items, are not eligible for returns/ exchanges. Custom work cannot be reversed or refunded.