I purchased the Extend Shipping Protection Plan and need to file a claimUpdated 8 months ago

Here is all you need to know about filing a shipping protection claim:

When can I File my Claim?

• If a product was damaged in transit, customers can file a claim  immediately upon delivery.  For lost or stolen packages, customers can file a claim starting five days after the expected delivery date. 
• Customers have up to 60 days after the estimated delivery date to file all claims. This claims window is twice as long as other offerings, providing Customers ample time to resolve issues!

What Information is Needed to File a Claim? 

• Customers can file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707 with just their email address or Contract ID. 

Where can I Find my Contract ID Number?

• Customers will receive an email after purchasing a shipping protection plan that details:
  • Contract ID
  • Coverage Dates
  • Product Name

What is the Process to File a Shipping Protection Claim?

• Extend makes it easy for customers to file a claim either through the call center or the online portal. Below are the steps the customer will go through:
  • The customer provides a contract ID, email address, or another piece of identifying information to Extend.
  • Extend entitles (validates) contract coverage by ensuring the plan is active.
  • The customer answers a few adjudication questions about the item (ex: was it lost, stolen, or damaged, etc.).
  • Once the claim is approved, the customer will receive a confirmation email with a link to purchase a new item on your website.