ORACLE Lighting Customer Help Center logo
ORACLE Lighting Customer Help Center logo

All articles

Shipping & Delivery

Do you offer free shipping?

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Items ineligible for free shipping:. Orders shipped outside the United States are subject to taxes and duti

What is your shipping policy?

Most items will be shipped within one to two business days unless out of stock. If your order is placed on a Saturday, Sunday or holiday, we will process your order on the next business day. Customers will be notified of out of stock items via email.

What if my package gets lost or arrives damaged?

At ORACLE Lighting, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out accordingly:. We understand the disappointment of receiving a damaged package. In such instanc

What should I do if my order is showing delivered to the wrong address?

If your package shipped via USPS please give them some time for the delivery to correct itself. However, in case the package does not arrive, if you purchased the Shipping Protection program, you can start a claim using the unique contract ID number

Do you ship to Canada?

Yes we do!. Please note that Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee

Where can I get my lights installed?

We partner with only the best retailers and installation shops near you for your LED needs so you can count on expert service and top-notch customer care. These partners have earned their spot on this locator tool and are ready to assist you with any

I purchased the Extend Shipping Protection Plan and need to file a claim

Here is all you need to know about filing a shipping protection claim:. When can I File my Claim?. What Information is Needed to File a Claim?. Where can I Find my Contract ID Number?. What is the Process to File a Shipping Protection Claim?