ORACLE Lighting Customer Help Center

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via <a href="https://www.oraclelights.com/pages/contact-us">email&#xA0;</a>for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the packaging for any components that could be packed inside, notes, or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the packaging f

What do I do if I receive the wrong item in my order?

Order Management

Do you offer free shipping?

What is your shipping policy?

What if my package gets lost or arrives damaged?

What should I do if my order is showing delivered to the wrong address?

Do you ship to Canada?

Where can I get my lights installed?

I purchased the Extend Shipping Protection Plan and need to file a claim

Shipping & Delivery

How do I make a return?

When will I get my refund?

What’s your return policy?

Returns & Refunds

What is your cancellation policy?

How do I track my order?

Can I edit or add anything to my order?

How do I cancel my order?

How do I earn points?

What rewards will I get?

How do I get to the next tier?

VIP Rewards

What is the process for prioritizing shipment for warranty replacements?

What should I do if I don’t have a receipt but need a warranty claim?

How does warranty work?

Who covers labor for my replacement part?

Warranty Policies

Do you offer custom installation?

How do I package my lights to send in for custom installation?

What are the steps for custom installation?

What is the turn around time for custom installation?

What is the warranty for custom installation items?

Custom Installation

How can my business become a partner and resell your products?

ORACLE MAP Policy

Does ORACLE Lighting offer sponsorships?

Want to be one of our SEMA Show booth builds?

Wholesale & Sponsorships

5911-504 Flush Mount Tail Lights for Toyota Tacoma: 2016-2023 Gen 3

5927-504 GMC Sierra Flush Mount Tail Lights

5891-504 Install, Fitment and Troubleshooting

5891-504 Flush Mount Tail Lights Jeep Wrangler JK

Product Information 5884-504

5884-504 JL tailight Jeep

Troubleshooting Halogen

Troubleshooting - LED Equipped JL

Resistors are getting hot

5884-504 Flush Mount LED Tail Lights for Jeep Wrangler JL

5882-504 Flush Mount LED Tail Lights for Jeep Gladiator JT

Troubleshooting for 5882-504 Flush Mount LED Tail Lights for Jeep Gladiator JT

Troubleshooting Halogen 5882-504 Flush Mount Tail Lights for Jeep Gladiator JT

5892-504 Bronco Tail lights Installation, Fitment and Troubleshooting

5892-504 Flush Mount LED Tail Lights for Ford Bronco

Will these lights be compatible with my F150?

My turn signal is not blinking when the brakes are engaged

I installed the tail lights and now I have a hyperflash on my dash

5910-504 Flush Mount Tail Lights for Ford F150: 2021-2024

Flush Mount LED Tail Lights

Troubleshooting - Heated Lens 5839-111

Troubleshooting - Oculus Switchback 5839-023

Troubleshooting - ColorSHIFT 5839-334

Troubleshooting General

Fitment and Installation

Important Product Information

5886-XXX Bronco Oculus Headlights

7-inch Oculus Bi-LED Headlights

OCULUS™ Bi-LED Headlights

5894-001 Bronco Offroad Side-Mirrors

5890-XXX Bronco Triple LED Foglight Kit

5885-XXX RAM TRX Light Bar

5883-XXX SKID PLATE WITH LED EMITTERS FOR JEEP JL & JT

Off Road Light Bars

Off-Road LED Whip

Off-Road Mirrors

5888-023 Bronco Windshield Roof LED Light Bar

6923-023 Hummer EV Roof Mount Curved Light Bar

5917-023 Jeep JL/JT Integrated Windshield Roof Light Bar

5930-001 JL, JK, JT Laser Fogs

5928-LZZ-001 Bronco Laser Fogs

Off-Road Lighting

5846/5847 High Performance 20W LED Fog Lights

7-inch High-Powered LED Headlights

LED Replacement Headlights

Pre-Installed Sealed Beam Headlight

LED Headlights & Fog Lights

LED Controllers

Flush Mount LED Switch

Controllers & Switches

5895-339 RGB-W Rock Lights

Rock Light Kit

Wheel Rings

Underbody Kits

Plasma Wheel Rings

RGB+W wheel rings

Underbody Lighting

LED Bulb Conversion Kits - Troubleshooting

Product Information, Fitment and Installation

Troubleshooting - V-Series (LED Bulbs)

Troubleshooting S3

LED Bulbs: Exterior & Interior

HID Kits

LED Bulb Conversion Kits

SMD and Plasma Halos

Demon Eye

Color SHIFT DRL Boards

Pre-Assembled Headlights and Fog Lights

2015-2017 Ford Mustang Pre-Assembled Headlights (Dynamic ColorSHIFT RGB+A - Black Edition)

Dynamic HALO & DRL Kits

LED Concept Strip

LED Accent Strips

Waterproof HALO Kits & Surface Mounted HALO Kits

HALO / DRL Lighting

High Output LED Reverse Lights

Billets

Pre-Runner Kits 5889-005

Illuminated Letters

SIDETRACK

Crosshairs

LED Pods- Flood & Spot

Rear Bumper LED Reverse Lights for Jeep Gladiator JT

Concept Side Mirrors

SideMarkers

LED Scanner

Pre-Runner Style LED Grill Light Kit

Length of Warranty:  1-year  Important Product Information:  Here are some key details about our product:  If you're using the Pre-Runner kit with a Gladiator, you'll receive washers needed for the installation.  Please note that the connections are

What do I do if I receive the wrong item in my order?Updated 9 months ago