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ORACLE Lighting Customer Help Center logo

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Order Management

What is your cancellation policy?

Please call our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processi

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Can I edit or add anything to my order?

Once an order is shipped, we are unable to make changes to the order. However, if your order has not shipped yet and you need to make a change or update your shipping address, please contact our customer service team immediately after placing your or

How do I cancel my order?

You may contact our customer service team at 1-800-407-5776. Please include your order number and the reason for cancellation in your message. Orders (non-custom items) can only be canceled before they have been shipped. If your order has already bee

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the packaging f