ORACLE Lighting Customer Help Center

<p>When it comes to warranty replacements, we prioritize shipping to ensure our customers receive their replacements promptly. We aim to process these orders quickly and will provide a confirmation along with the tracking details as soon as the item has been dispatched so that you can monitor the progress of your replacement&apos;s delivery.</p>

When it comes to warranty replacements, we prioritize shipping to ensure our customers receive their replacements promptly. We aim to process these orders quickly and will provide a confirmation along with the tracking details as soon as the item has

What is the process for prioritizing shipment for warranty replacements?

Warranty Policies

Do you offer free shipping?

What is your shipping policy?

What if my package gets lost or arrives damaged?

What should I do if my order is showing delivered to the wrong address?

Do you ship to Canada?

Where can I get my lights installed?

I purchased the Extend Shipping Protection Plan and need to file a claim

Shipping & Delivery

How do I make a return?

When will I get my refund?

What’s your return policy?

Returns & Refunds

What is your cancellation policy?

How do I track my order?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Order Management

How do I earn points?

What rewards will I get?

How do I get to the next tier?

VIP Rewards

What should I do if I don’t have a receipt but need a warranty claim?

How does warranty work?

Who covers labor for my replacement part?

Do you offer custom installation?

How do I package my lights to send in for custom installation?

What are the steps for custom installation?

What is the turn around time for custom installation?

What is the warranty for custom installation items?

Custom Installation

How can my business become a partner and resell your products?

ORACLE MAP Policy

Does ORACLE Lighting offer sponsorships?

Want to be one of our SEMA Show booth builds?

Wholesale & Sponsorships

5911-504 Flush Mount Tail Lights for Toyota Tacoma: 2016-2023 Gen 3

5927-504 GMC Sierra Flush Mount Tail Lights

5891-504 Install, Fitment and Troubleshooting

5891-504 Flush Mount Tail Lights Jeep Wrangler JK

Product Information 5884-504

5884-504 JL tailight Jeep

Troubleshooting Halogen

Troubleshooting - LED Equipped JL

Resistors are getting hot

5884-504 Flush Mount LED Tail Lights for Jeep Wrangler JL

5882-504 Flush Mount LED Tail Lights for Jeep Gladiator JT

Troubleshooting for 5882-504 Flush Mount LED Tail Lights for Jeep Gladiator JT

Troubleshooting Halogen 5882-504 Flush Mount Tail Lights for Jeep Gladiator JT

5892-504 Bronco Tail lights Installation, Fitment and Troubleshooting

5892-504 Flush Mount LED Tail Lights for Ford Bronco

Will these lights be compatible with my F150?

My turn signal is not blinking when the brakes are engaged

I installed the tail lights and now I have a hyperflash on my dash

5910-504 Flush Mount Tail Lights for Ford F150: 2021-2024

Flush Mount LED Tail Lights

Troubleshooting - Heated Lens 5839-111

Troubleshooting - Oculus Switchback 5839-023

Troubleshooting - ColorSHIFT 5839-334

Troubleshooting General

Fitment and Installation

Important Product Information

5886-XXX Bronco Oculus Headlights

7-inch Oculus Bi-LED Headlights

OCULUS™ Bi-LED Headlights

5894-001 Bronco Offroad Side-Mirrors

5890-XXX Bronco Triple LED Foglight Kit

5885-XXX RAM TRX Light Bar

5883-XXX SKID PLATE WITH LED EMITTERS FOR JEEP JL & JT

Off Road Light Bars

Off-Road LED Whip

Off-Road Mirrors

5888-023 Bronco Windshield Roof LED Light Bar

6923-023 Hummer EV Roof Mount Curved Light Bar

5917-023 Jeep JL/JT Integrated Windshield Roof Light Bar

5930-001 JL, JK, JT Laser Fogs

5928-LZZ-001 Bronco Laser Fogs

Off-Road Lighting

5846/5847 High Performance 20W LED Fog Lights

7-inch High-Powered LED Headlights

LED Replacement Headlights

Pre-Installed Sealed Beam Headlight

LED Headlights & Fog Lights

LED Controllers

Flush Mount LED Switch

Controllers & Switches

5895-339 RGB-W Rock Lights

Rock Light Kit

Wheel Rings

Underbody Kits

Plasma Wheel Rings

RGB+W wheel rings

Underbody Lighting

LED Bulb Conversion Kits - Troubleshooting

Product Information, Fitment and Installation

Troubleshooting - V-Series (LED Bulbs)

Troubleshooting S3

LED Bulbs: Exterior & Interior

HID Kits

LED Bulb Conversion Kits

SMD and Plasma Halos

Demon Eye

Color SHIFT DRL Boards

Pre-Assembled Headlights and Fog Lights

2015-2017 Ford Mustang Pre-Assembled Headlights (Dynamic ColorSHIFT RGB+A - Black Edition)

Dynamic HALO & DRL Kits

LED Concept Strip

LED Accent Strips

Waterproof HALO Kits & Surface Mounted HALO Kits

HALO / DRL Lighting

High Output LED Reverse Lights

Billets

Pre-Runner Kits 5889-005

Illuminated Letters

SIDETRACK

Crosshairs

LED Pods- Flood & Spot

Rear Bumper LED Reverse Lights for Jeep Gladiator JT

Concept Side Mirrors

SideMarkers

LED Scanner

Pre-Runner Style LED Grill Light Kit

Length of Warranty:  1-year  Important Product Information:  Here are some key details about our product:  If you're using the Pre-Runner kit with a Gladiator, you'll receive washers needed for the installation.  Please note that the connections are

VECTOR GRILL

Exterior Lighting

RAM Complete Interior Ambient Lighting Kit

Fiber Optic Interior Kits

GOBO Projector / Car Door Lights

Starliner

Bronco Cargo Light

Interior Lighting

RETROFIT PROJECTORS

LED STROBE

Flexible Interior / Exterior LED Strip

Motorcycle / Engine Bay LED Kits

5852-504 Black series taillights

Miscellaneous Parts & Products

How can I handle incompatible ORACLE lighting products?

What should I do if my purchased lights do not come with installation instructions?

What is the process for prioritizing shipment for warranty replacements?Updated 25 days ago