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ORACLE Lighting Customer Help Center logo

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Warranty Policies

What is the process for prioritizing shipment for warranty replacements?

When it comes to warranty replacements, we prioritize shipping to ensure our customers receive their replacements promptly. We aim to process these orders quickly and will provide a confirmation along with the tracking details as soon as the item has

What should I do if I don’t have a receipt but need a warranty claim?

All warranty claims will require proof of purchase. The receipt will need to show:. Other methods that will be acceptable as a form of receipt:. Once we have this information, we will be able to move forward with your warranty claim.

How does warranty work?

All ORACLE Products carry a Limited Warranty on parts. Based on the product, the claim can either be handled via photo warranty or in house testing. Photo Warranty:. With this warranty process, we would not need the original product back as we are ab

Who covers labor for my replacement part?

As with any product that deals with electronics, we recommend that the parts are installed by a trained professional. Trained professionals are defined as any certified ASE mechanic or trained automotive technician certified in car stereo or alarm in